Product description

KIM for Field Service uses mobility and Industry 4.0 techniques to streamline live maintenance and repair operations, independently or using integration with company ERPs, offering the real-time visibility and tracking of actual work orders, operations and associated activities.

Implementing KIM allows you to factually make sure that maintenance happens as scheduled, on the right assets, with the right materials and by the proper technicians. It documents all stages of activity, impediments, blockers and results for further review.


App Downloads


Happy Users


Countries presence


Assets tracked

key features


Work Orders Management

With KIM, the user can create Work Orders based on client requests or receive them from the ERP.


Preventive & Predictive Maintenance

KIM Scheduler allows for creating recurring Work Orders based on specific rules.


Service Requests

The customer can create SRs either from Web platform or from mobile app.


Workflow Automation.

When the customer scans the NFC tag attached on a specific asset, a Service Request is automatically created and allocated for the pre-defined technician.


Parts & Inventory Management.

Helps users to trace the consummed spare parts and also to update the stock.


Reporting & Dashboard.

User-friendly interface that displays Work Order progress, technician efficiency, assets status and history

How It Works

Launch a Service Request

The customer selects (or scans) the asset and generates an associated service request

Schedule the Work Order

A backoffice user plans the work order by choosing predefined technician team(s), task set to follow, equipment locations, transport vehicle

Send the team

The technician receives the Work Order on his smartphone and starts the job

Get the report

Chief technician signs electronically the finalized job, the beneficiary receives an email with the intervention report