KIM for Field Service uses mobility and Industry 4.0 techniques to streamline live maintenance and repair operations, independently or using integration with company ERPs, offering the real-time visibility and tracking of actual work orders, operations and associated activities.
Implementing KIM allows you to factually make sure that maintenance happens as scheduled, on the right assets, with the right materials and by the proper technicians. It documents all stages of activity, impediments, blockers and results for further review.
The customer selects (or scans) the asset and generates an associated service request
A backoffice user plans the work order by choosing predefined technician team(s), task set to follow, equipment locations, transport vehicle
The technician receives the Work Order on his smartphone and starts the job